Troubleshooting
The AI Backtesting Assistant is an early feature, and such might face several limitations described in this page.
Don’t hesitate to send your feedback at [email protected] or in our Discord server.
I can’t use the AI Backtesting Assistant
The AI Backtesting assistant is only available for our Ultimate users. Users without a plan can purchase one here.
Users subscribed to the Essential and Premium plans will need to upgrade to the Ultimate plan to use the AI Backtesting Assistant.
The AI is not responding to my message
To ensure fair and consistent access to the AI Backtesting Assistant, users are subject to rate limits defined in terms of concurrent requests.
If the maximum number of concurrent requests is exceeded, messages sent to the AI Backtesting Assistant will take longer to get answered.
Waiting for some time will generally resolve the issue.
The AI is stuck at “thinking”
When the AI Backtesting Assistant can’t fetch strategies or our documentation, a loading component “Thinking” will keep appearing.
Waiting can sometime fix the issue, however, in case where the AI can no longer perform retrieval operations refreshing the page might be necessary.
Reached maximum monthly usage for the AI Backtesting Assistant
Because of the amount of compute necessary to run our LLM and to prevent potential abuse, users have a limited usage of the AI Backtesting Assistant.
The amount of usage is determined by the amount of content returned by the AI, as such large messages can consume more usage than more frequent small messages.
The monthly usage is reset every first of the month.
In order to significantly save on usage you can refresh the page to clear the chat, as generating new messages on large conversations will drain usage more quickly.
Was this page helpful?