FAQ
Get answers to frequently asked questions including how to get access, product questions, and everything you need to know about billing.
Access
How do I get access?
How do I get access?
First Step
Second Step
Third Step
Which plan should I choose?
Which plan should I choose?
The Premium Plan gives you the full set of our world-renowned Price Action Concepts®, Signals & Overlays®, and Oscillator Matrix® toolkits + screeners on TradingView which makes it the best choice for advanced technical analysis.
The Ultimate Plan was designed for using our AI Backtesting platform and Backtesters, allowing you to automate backtesting of our toolkits. This is the most popular choice as it uses AI & deep optimization to give you the biggest advantage possible for data-driven, automated analysis.
Why don't I have access?
Why don't I have access?
Make sure the username you used to connect your TradingView account is correct. If so, refresh your browser/app and then check your your Indicators —> Invite-only scripts folder on TradingView again.
If you just created a TradingView account as you signed up for a LuxAlgo core platform subscription, it may take 5 - 10 minutes to be indexed in TradingView’s userbase first. Please wait and then try entering your username again within our Connect Accounts user portal.
If you still don’t have access, let our live human support team know your TradingView username and we will fix your access. If you’re speaking to an AI Agent, request to speak to a human directly.
Products
What markets & timeframes do LuxAlgo exclusive tools work on?
What markets & timeframes do LuxAlgo exclusive tools work on?
All of our exclusive tools in our core platform subscriptions function on any market available on TradingView such as stocks, crypto, forex, and commodities on all timeframes including 1m, 5m, 15m, 1h, 4H, 1D, etc.
The tools we provide on every plan can hypothetically fit any style of trading (scalping, swing trading, investing, etc) for finding market insights.
What is the accuracy of LuxAlgo signals?
What is the accuracy of LuxAlgo signals?
There is no specific win rate applicable to mention regarding our signals due to the way they were designed & intended to be used as conlfuence in your analysis.
We offer two signal modes; Confirmation (most popular) and Contrarian to help users get optimal signals for their trading style. Their intended usage is meant to form confluence within your technical analysis and they are not meant to be followed blindly. Past performance is not necessarily indicative of future results.
Do your indicators repaint?
Do your indicators repaint?
All features within our toolkits do not repaint. Everything appears in real-time and are confirmed & permanent on the chart once the candle a signal was generated on has closed.
Repainting is where past results of an indicator or a signal change based on data in the future. Various indicators have this behavior for useful purposes including only a small few of our hundreds of free indicators, not any of our paid indicators.
When is a signal confirmed?
When is a signal confirmed?
Within our Signals & Overlays toolkit, any signal is confirmed only once the candle is closed. This means a signal could appear on your chart but not be confirmed until that candle is closed and the next candle has started.
Our alerts in Discord will never notify you on any signal until the candle has closed and confirmed it. If you’re adding alerts for our toolkits within TradingView, make sure to always select the “Once per bar close” configuration.
Do I need to pay for TradingView to use LuxAlgo?
Do I need to pay for TradingView to use LuxAlgo?
You don’t need to upgrade your TradingView account, our exclusive tools work with 100% functionality on the basic plan of TradingView (free). You can sign up for free here.
Are LuxAlgo paid plans friendly for beginners?
Are LuxAlgo paid plans friendly for beginners?
Yes, all of our plans are great for beginners.
Every plan comes with many tutorials as well as access to our highly active community where users can get 24/7 support, discuss strategies, & go through daily analysis amongst each other using LuxAlgo.
Our Ultimate Plan is great for data-driven traders who want to do more advanced backtesting but even a beginner can maximize their advantage of it using our AI platform.
Can I automate my trades with LuxAlgo?
Can I automate my trades with LuxAlgo?
We designed our exclusive tools as a comprehensive suite to use to for discretionary analysis, however, you could hypothetically use third-party platforms to create automated strategies via webhooks to automate trades. We do not provide resources directly for this as we believe & promote indicators are best used as supportive tools for decison making.
Can I use LuxAlgo on MetaTrader (MT4 or MT5)?
Can I use LuxAlgo on MetaTrader (MT4 or MT5)?
Our core subscription plans with our exclusive tools work only on TradingView (free web-based charting platform) and you can trade on any platform in real-time based on those charts.
We do offer free tools for MetaTrader 4/5 via the LuxAlgo Library, however, our exclusive tools specifically work on TradingView.
Can I see every indicator in real-time data?
Can I see every indicator in real-time data?
Yes, TradingView supports real-time data for the majority of tickers you can find on the platform. Only a small portion of them (mostly futures contracts) require a small monthly fee to access real-time data.
How are the paid tools better than the free LuxAlgo indicators?
How are the paid tools better than the free LuxAlgo indicators?
Just as much as we pride ourselves as the world’s largest provider of trading indicators, we pride ourselves as having the most innovative trading products in the world.
Our exclusive tools have deeper customization and were solely designed from years of user-feedback to give the most professional workflows possible to help you as a trader.
Strong technical traders love our Premium plan for all of our toolkits + screeners, and the data-driven traders seek our Ultimate plan for our advanced backtesting capabilities.
Why am I getting 'Study_not_auth' error?
Why am I getting 'Study_not_auth' error?
This error message appears when an user does not have access to the indicator. If you’ve already registered your TradingView username within our Connect Accounts portal and you’re seeing this message, refresh your browser or app and make sure you’re logged in on the TradingView profile you entered.
If you are still getting this issue, let our live human support team know your TradingView username and we will fix your access. If you’re speaking to an AI Agent, request to speak to a human directly. If you have not signed up with us, you’ll see this error when trying to add our exclusive tools to your chart. You can get instant access here.
Why am I getting 'Internal Server Study' error?
Why am I getting 'Internal Server Study' error?
This error generally occurs when TradingView can’t handle script loads under high traffic. This error can appear when a high number of features are enabled. Changing settings within the indicators, or hiding/unhiding it will make the script recalculate and potentially fix the issue.
We are always trying to improve the performance of the toolkit in order to limit these issues.
Why am I getting 'Memory limits exceeded. The study allocates X times more than allowed' error?
Why am I getting 'Memory limits exceeded. The study allocates X times more than allowed' error?
This error generally occurs when a TradingView study exceeds the memory limit fixed by TradingView. This error can’t be directly prevented and will generally be returned when using anything below the 1 minute timeframe.
We recommend users to stay with minute and higher timeframes to avoid potential errors with our premium toolkits.
Billing
How do I cancel?
How do I cancel?
You can cancel your subscription anytime by logging into your account on our website or by contacting our live chat human support team with the request. If you’re speaking to an AI Agent, request to speak to a human directly for your cancellation request.
Once your subscription has been canceled, you will have access for the rest of the time in the plan you purchased and you will not be charged again.
How do I reactivate my subscription?
How do I reactivate my subscription?
You can re-activate a subscription that you previously cancelled by purchasing a plan again on our pricing page.
Once you select the plan you want to subscribe back with, make sure to login to the same account you used with your previous subscription.
How do I upgrade my subscription?
How do I upgrade my subscription?
You can upgrade your subscription by logging in on our website.
Once logged in, select your plan of choice to upgrade to and you will see a pop-up modal with the details.
We automatically convert any remaining time into a value of days on your new plan so you have a longer period of time on your newly upgraded subscription.
How can I extend my current subscription plan?
How can I extend my current subscription plan?
You can extend your current subscription up to 3 times on our website.
Keep in mind that we only allow extending a subscription 3 times and it is for annual plans only.
How do discounts work?
How do discounts work?
For special limited time offers we do you can receive discounts which are all automatically applied, displayed on the pricing cards, and for the first payment of your subscription only.
You can always get up to 50% off the total price you’d pay monthly by choosing to pay annually on our plans.
Is there a free trial?
Is there a free trial?
We offer a 30 day money back guarantee so you can try our exclusive tools for 30 days risk free. We also have hundreds of free indicators you can try on our Library to experience our free tools first.
Will the price of my subscription ever change?
Will the price of my subscription ever change?
No, the price you signed up for is the price you will keep forever as long as you stay signed up. We will never change the price of your subscription. All members are grandfathered into the price they first signed up at regardless of any price increases we may do in the future.
Please keep in mind that all coupons used on LuxAlgo.com are for the first interval of your subscription only. All future billing intervals aside from the first one will be at the full price of the subscription you chose.
How long does it take to get access after purchasing?
How long does it take to get access after purchasing?
It’s instant access. Immediately after you sign up we prompt you with a place to connect your TradingView & Discord accounts for access. If you missed this, please check your confirmation email for a link to connect your accounts to get instant accesss.
As long as you enter your TradingView username correctly within your account, it’ll appear instantly on your TradingView account under your “Invite-only scripts” folder after you refresh TradingView in your browser/app.
If you are having trouble, please reply to your confirmation email with your TradingView username and our support team will ensure you have full access right away. Request to speak to a human directly for this request if you are speaking to an AI Agent.
What is your refund policy?
What is your refund policy?
If you’re within 30 days of your first initial purchase, you can request a refund by getting in touch with our live human support team from contacting [email protected] or by requesting to speak to a human if you’ve already reached out on our website so a team member can help you with this directly.
How do downgrades work?
How do downgrades work?
Within your account, you can optionally downgrade your plan which will only start once your current plan ends.
For example if you have 15 days left in your Ultimate Plan and you’re downgrading to Premium, the Premium plan will start in 15 days at full price.
Can I switch access to a different TradingView account?
Can I switch access to a different TradingView account?
Yes, we allow username changes in most scenarios as long as it’s not too frequent. You may request this and send your new username alongside your old username to [email protected] and you may need to ask for our live human support team and we will change your username. If you’re speaking to an AI Agent, request to speak to a human directly for this request.