FAQ
Get answers to frequently asked questions including how to get access, product questions, and everything you need to know about billing.
Access
How do I get access?
Sign up on luxalgo.com and log in. When you sign up with email, enter the 6-digit code we email you on the same screen to confirm your account. Charting is in the browser with Vela, our next-generation charting platform, at vela.luxalgo.com. See Workspaces and Charts.
Which plan should I choose?
Free includes charts, Quant with plan usage that refills every session and every week, and the Orderflow Suite with 1 day of lookback.
Essential adds the full Library, live CME futures data, 30 days of Orderflow lookback, 50 strategy alerts, and 3× Free's Quant usage.
Premium includes the full LuxAlgo Library, unlimited tools per chart, live CME futures data, 90 days of Orderflow lookback, 100 strategy alerts with webhooks, and 5× Free's Quant usage.
Ultimate adds 2× Premium's Quant usage, 1 year of Orderflow lookback, 200 strategy alerts, and 100 saved workspaces.
AI Ultra adds 8× Premium's Quant usage, full-history Orderflow lookback, 50,000 historical bars, 500 strategy alerts, and 200 saved workspaces. All plans have the same 16-chart allowance per tab, and every paid plan can keep going on extra usage, a prepaid balance.
Compare anytime on our pricing page.
What limits come with each plan?
| Feature | Free | Essential | Premium | Ultimate | AI Ultra |
|---|---|---|---|---|---|
| Quant plan usage | Included | 3× Free | 5× Free | 2× Premium | 8× Premium |
| Extra usage | No | Yes | Yes | Yes | Yes |
| Strategy alerts | 5 | 50 | 100 | 200 | 500 |
| Webhook automation | No | No | Yes | Yes | Yes |
| Quant code repair | No | No | Yes | Yes | Yes |
| LuxAlgo Library | Free indicators | Full Library | Full Library | Full Library | Full Library |
| Orderflow Suite | Full suite | Full suite | Full suite | Full suite | Full suite |
| Orderflow lookback | 1 day | 30 days | 90 days | 1 year | Full history |
| Historical bars | 5,000 | 10,000 | 20,000 | 30,000 | 50,000 |
| Tools per chart | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Indicator templates | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Charts per tab | 16 | 16 | 16 | 16 | 16 |
| Saved workspaces | 10 | 20 | 50 | 100 | 200 |
| Watchlists | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Symbols per watchlist | 10 | 500 | 500 | 500 | 500 |
| Trade journaling & analysis | Yes | Yes | Yes | Yes | Yes |
| Live CME futures data | No | Yes | Yes | Yes | Yes |
Prices and what each plan includes are on Plans; Quant usage is covered in Plan usage.
What is plan usage?
Every plan includes usage of Quant, our coding agent, and the Strategy Screener, measured over a 5-hour session and a week. The session refills 5 hours after it starts, and the week resets for everyone every Friday at 5:00 PM ET, shown in your time zone. By plan:
- Free: included
- Essential: 3× Free
- Premium: 5× Free
- Ultimate: 2× Premium
- AI Ultra: 8× Premium
On a paid plan, extra usage, a prepaid balance bought in one click, keeps Quant going past your plan usage. Credit packs you bought became extra usage at the price you paid. See Plan usage.
Do I need to know how to code?
No. Quant, our coding agent, does the coding: tell it the logic you want, and it writes, tests, and runs the script on your chart. If you do write Pine Script®, open Pine editor in Vela to review or edit it.
Products
What markets are supported?
What platforms does it work with?
Chart and build in Vela at vela.luxalgo.com. You can copy generated Pine Script® if you want to run a script elsewhere. The Library also includes indicators for MetaTrader, NinjaTrader, and Thinkorswim.
Can I automate my trades?
Webhook alerts are available on Premium, Ultimate, and AI Ultra. Strategy Alerts run strategies from Strategy Screener. Free and Essential include strategy alerts without webhook automation.
Can I trade on Vela?
Yes, on paper. Every signed-in trader gets a $100,000 paper account on Vela: trade from the chart with stop losses, take profits and sizing by risk, against live prices. Orders are simulated and never reach a broker, and no real money is involved. You can keep up to 5 paper accounts, and each one has its own journal. Quant can also propose paper orders for you to approve. See Paper Trading and Trading with Quant.
Can I win every trade using this?
No, and be suspicious of anyone who claims otherwise. No tool or strategy predicts markets with guaranteed accuracy, and ours make no such claim. Trading is risky, and past performance does not guarantee future results.
Is LuxAlgo beginner friendly?
Yes. If you can describe your idea, you can build it. Every plan includes tutorials and a highly active community with 24/7 peer support. Start simple.
How is the paid platform different from the free Library?
Vela, Quant, and the Library's free indicators are available on Free. Paid plans add the full Library, live CME futures, and higher allowances for Quant usage, history, workspaces, and strategy alerts, with extra usage when you need more. Premium and above also include webhook automation and Quant code repair. Strategy Screener shares the same plan usage as Quant.
When is a signal confirmed?
A signal is confirmed when its candle closes. Strategy Alerts only fire on confirmed events.
Billing
How do I cancel?
Open the Plan page of your account (app.luxalgo.com/account/plan) and select Cancel subscription on your plan card. You keep access until the end of the period you've paid for, and you won't be charged again. Step by step: Cancel your subscription.
How do I reactivate my subscription?
Before your paid period ends, select Keep my plan on your plan card on the Plan page. After it ends, choose a plan again on that page or on the pricing page, signed in to the same account you used before.
Can I change my plan anytime?
Yes, with Change plan on the Plan page. Upgrades take effect immediately and convert your unused time into time on the new plan; downgrades take effect at the end of your current billing period. See Billing.
How do discounts work?
Sale prices apply to purchases made while a sale is running and, unless the offer says otherwise, to the first payment only. Renewals bill at the standard rate. Only one discount applies per purchase, and changing plans removes a discount from your subscription.
Annual billing has a lower equivalent monthly price. Compare current rates on Plans.
Is there a free trial?
No. LuxAlgo is free to start, and the Free plan has no time limit. Instead of a trial, paid plans carry a 30-day money-back guarantee on the first subscription payment; see Refunds.
Will the price of my subscription ever change?
Your plan renews at the then-current standard rate for your plan. The renewal date and amount are shown at checkout, in your account, and on your invoices. Coupons and sale prices apply to the first payment only, unless the offer says otherwise.
If LuxAlgo makes a material change to your subscription terms, such as recurring charges or renewal terms, you're told by email in advance and can cancel before it takes effect.
How long does it take to get access after purchasing?
Access is instant. Log in on luxalgo.com after purchasing to use the features included with your plan.
What is your refund policy?
Every paid plan carries a 30-day money-back guarantee on the first subscription payment: email support@luxalgo.com within 30 days of that payment. It applies once per customer and doesn't cover renewals, plan changes, extra usage, or gifts. Details: Refunds.