FAQ

The Premium Plan is the most popular choice since it works for any trading style and includes the full set of our Signals & Overlays™, Oscillator Matrix™, and Price Action Concepts™ toolkits & screeners.

Choose the Essential Plan for features like support/resistance, trend lines, patterns and more. This plan is also great for serious traders who want to speed up their analysis with just our Price Action Concepts™ toolkit.

Choose the Ultimate Plan if you’re a data-driven trader also looking to utilize our Backtesting System™. It has 3 backtesters that allow you to backtest all of our toolkits.

Watch our visual explanation of how to choose a plan here.

Make sure the username you used to connect your TradingView account is correct. If so, refresh your browser/app and then check your your invite-only scripts folder on TradingView again.

If you just created a TradingView account as you signed up for LuxAlgo Premium, it may take 5 - 10 minutes to be indexed in TradingView’s userbase first. Please wait and then try entering your username again within our Connect Accounts user portal.

If you still don’t have access after this, please send an email to [email protected] or message us on our website with your email & TradingView username and our support team will grant you full access right away.

All of our indicators function on any market available on TradingView such as stocks, crypto, forex, and commodities on all timeframes including 1m, 5m, 15m, 1h, 4H, 1D, etc.

The toolkits we provide on every plan can hypothetically fit any style of trading (scalping, swing trading, investing, etc) for finding technical insights.

There is no specific win rate applicable to mention regarding our signals due to the way they were designed & intended to be used as conlfuence in your analysis.

We offer two signal modes; Confirmation (most popular) and Contrarian to help users get optimal signals for their trading style. Their intended usage is meant to form confluence within your technical analysis and they are not meant to be followed blindly. Past performance is not necessarily indicative of future results.

All of our toolkits indicators do not repaint. Everything appears in real-time and are confirmed & permanent on the chart once the candle it was generated on has closed.

Repainting is where past results of an indicator or a signal change based on data in the future. Various indicators have this behavior for legitimately useful purposes including only a small few of our 150+ free indicators.

Within our exclusive toolkits, any signal is confirmed only once the candle is closed. Meaning a signal or label could appear on your chart but is not confirmed until that candle is closed and the next candle has started.

Our scanner alerts will never notify you on any signal until the candle has closed and confirmed it. If you’re adding alerts for our toolkits within TradingView, make sure to select “Once per bar close”.

You don’t need to upgrade TradingView, our toolkits work with 100% functionality on the basic plan of TradingView (free). You can sign up for free here.

Yes, our Essential & Premium plans are great for beginners.

Every plan comes with many tutorials as well as access to our highly active community where users can get 24/7 support, discuss strategies, & go through daily analysis amongst each other using LuxAlgo.

Our Ultimate Plan was specifically designed for data-driven traders who want to do more advanced backtesting.

We designed our exclusive toolkits as a comprehensive suite of tools for you to use to for discretionary analysis. Although you could hypothetically use third-party platforms to create automated strategies with LuxAlgo indicators via webhooks, we do not generally provide resources directly for this as we believe indicators are best used as supportive tools for decison making.

Our paid plans with our exclusive toolkits available work only on TradingView (free web-based charting platform) and you can trade on any platform in real-time based on those charts.

We do offer some free tools for MetaTrader 4/5, however, our exclusive toolkits specifically work on TradingView.

TradingView supports real-time data for the majority of tickers you can find on the platform. Only a small portion of them (mostly futures contracts) require a small monthly fee to access real-time data.

LuxAlgo is the largest provider of technical indicators with 150+ open-source indicators used by millions around the world.

Our exclusive LuxAlgo toolkits have deeper customization, more unique features, and specifically were designed from years of feedback to provide the most comprehensive tools possible for your charts.

This error message appears when an user does not have access to the indicator. If you’ve already registered your TradingView username within our Connect Accounts portal and you’re seeing this message, refresh your browser or app and make sure you’re logged in on the TradingView profile you entered.

If that still doesn’t work, email [email protected] your TradingView username & you’ll be granted access right away. If you have not signed up with us, you’ll see this error when trying to add our premium indicators to your chart. You can get instant access here.

This error generally occurs when Tradingview can’t handle script loads under high traffic. This error can appear when a high number of features are enabled. Changing settings within the indicators, or hiding/unhiding it will make the script recalculate and potentially fix the issue.

We are always trying to improve the performance of the toolkit in order to limit these issues.

This error generally occurs when a TradingView study exceeds the memory limit fixed by TradingView. This error can’t be directly prevented and will generally be returned when using anything below the 1 minute timeframe.

We recommend users to stay with minute and higher timeframes to avoid potential errors with our premium toolkits.

You can cancel your subscription anytime by clicking ‘Manage Account’ on our website or by simply reaching out to [email protected] and we will assist you right away the same day!

Once your subscription has been canceled, you will have access for the rest of the time in the plan you purchased and you will not be charged again.

You can re-activate a subscription that you previously cancelled by purchasing a plan again on our pricing page.

Once you select the plan you want to subscribe back with, make sure to login on the first screen with the email you used with your previous subscription.

You can upgrade your subscription by logging in on our website.

Once logged in, select your plan of choice to upgrade to and you will see a pop-up modal with the details.

We automatically convert any remaining time into a value of days on your new plan so you have a longer period of time on your newly upgraded subscription.

You can Extend your current subscription up to 3 times on our website.

This is popular during any special discounts that can occasionally pop up throughout the year. Do note that we only allow extending a subscription 3 times and it is for annual plans only.

For special limited time offers we do you can receive discounts which are all automatically applied, displayed on the pricing cards, and for the first payment of your subscription only.

You can always get up to 50% off the total price you’d pay monthly by choosing to pay annually on our plans.

We offer a 30 day money back guarantee so you can try our premium indicators for 30 days risk free. We also have published 150+ free custom indicators you can try on our TradingView profile to first test our work.

No, the price you signed up for is the price you will keep forever as long as you stay signed up. We will never change the price of your subscription. All members are grandfathered into the price they first signed up at regardless of any price increases we do in the future.

Please keep in mind that all coupons used on LuxAlgo.com are for the first interval of your subscription only. All future billing intervals aside from the first one will be at the full price of the subscription you chose.

Immediately after you first sign up we prompt you with a portal to access our exclusive community & receive access to our toolkits. If you missed this, please check your confirmation email for a link to connect your accounts to get instant accesss.

As long as you enter your TradingView username correctly within our Connect Accounts portal, it’ll appear instantly on your TradingView account under your “Invite-only scripts” folder after you refresh TradingView in your browser/app.

If you are having trouble, please reply to your confirmation email with your TradingView username and our support team will ensure you have full access right away.

Within your account, you can optionally downgrade your plan which will start once your current plan ends.

For example if you have 15 days left in your Ultimate Plan and you’re downgrading to Premium, the Premium plan will start in 15 days at full price.

Yes, we allow username in most scenarios. Please send your new username alongside your old username to [email protected] and our support team will adjust this for you manually right away.

Our support team typically responds within only minutes (10-15 minutes maximum) whether you email [email protected] or message us on our [website]https://luxalgo.com) on weekdays Monday - Friday.

If you contact us on weekends outside of the hours of 9AM to 8PM EST, it may take up to 8 hours to receive a response.