Cancel your subscription

How to cancel a LuxAlgo subscription in the app, and what happens after you cancel.

You can cancel any time from your account; you don't need to contact support. Cancelling turns off auto-renewal: you keep access until the end of the period you've already paid for, and you won't be charged again unless you subscribe again.

Cancel in the app

Open Plan

Start the cancellation

On the Your plan card, select Cancel subscription, under Change plan and Manage billing.

Go through the options

If your monthly plan is eligible, the first screen offers a 1- or 2-month pause instead; select Cancel Auto-Renewal to continue. Pick a reason and select Next. If you're offered a pause or a discount to stay, select Decline to continue.

Confirm

Select Cancel Subscription Auto-Renewal. The next screen confirms the cancellation.

Your plan card then shows Cancelling and Cancels on the date your access ends.

After you cancel

You keep full access until the end of the paid period, and you won't be charged again.
To change your mind, select Keep my plan on the plan card any time before the period ends. Switching to another plan also removes the cancellation.
When the period ends, your account moves to the Free plan: Quant plan usage drops to Free's, Custom Alerts over Free's limits are suspended, and webhook delivery is unavailable. Price Alerts remain unlimited; Free allows 5 active Custom Alerts with up to 10 markets each, checking closed bars. Existing Screener alerts are paused. TradingView toolkit access and Discord plan roles are removed. Your workspaces and setups stay saved. See how plan changes affect alerts.
To come back later, choose a plan under Available plans on the Plan page or on luxalgo.com/pricing while signed in to the same account. A plan that's no longer sold can't be reactivated once cancelled.

Cancelling doesn't issue a refund; see Refunds. It doesn't delete your account either: account deletion is handled by support at support@luxalgo.com.

Pause instead

An eligible monthly plan can be paused for 1 or 2 months during cancellation. If you choose Only needed it temporarily as your reason, a pause can be offered even if you accepted a pause or retention discount within the past 90 days. You cannot start another pause while a pause or retention discount is still active. Yearly, gifted, and Ultra Vendor plans cannot be paused.

While paused, billing stops and you have Free-plan access. Your saved work is kept. Paid access resumes automatically when the pause ends, and any unused paid time from before the pause is applied before billing restarts. To resume early, select Resume subscription on the plan card.

Gifted plans

A gifted plan can't be cancelled, paused, or changed. It ends automatically at the end of the gifted term.

The governing terms are Section 7 of the Terms of Service.