FAQ
Get answers to frequently asked questions including how to get access, product questions, and everything you need to know about billing.
Access
How do I get access?
Sign up on luxalgo.com and log in. That's it: the platform runs on the web, access is instant, and Quant, AI Backtesting, and AI Strategy Alerts are ready the moment you're in.
Which plan should I choose?
Premium gives you Quant with 5,000 monthly credits to build indicators and strategies from plain language, plus the full set of our world-renowned algos: Signals & Overlays®, Oscillator Matrix®, and Price Action Concepts® with Screeners.
Ultimate is the most popular choice: 5× the Quant credits (25,000), plus the full AI Backtesting platform, our specialized Backtesters, and deep optimization for the biggest possible advantage.
Compare both anytime on our pricing page.
What are credits?
Credits are the fuel behind our AI. One shared balance powers Quant and AI Backtesting, and it resets on the first of every month.
Do I need to know how to code?
No. Describe your logic in plain language and Quant builds it, and you refine it right in the platform. If you do write Pine Script®, Quant is fluent in it, auto-debugs it, and goes far beyond it.
Products
What markets are supported?
Our AI platform supports 90+ major assets across stocks, futures, crypto, forex, and commodities, on every timeframe, for building, backtesting, and deploying strategies with alerts. Our premium algos go further: they work on any market, anywhere you chart.
What platforms does it work with?
Build, test, and run strategies on LuxAlgo, then deploy live to any bot, brokerage, or prop-firm platform that accepts webhooks. You can also replicate strategies to TradingView in one click with code we generate, and the Library includes indicators for MetaTrader, NinjaTrader, and Thinkorswim.
Can I automate my trades?
Yes, automation is what the platform is built for. Generate a backtested strategy, turn on AI Strategy Alerts, and stream live signals via webhooks to whatever executes your trades.
Can I win every trade using this?
No, and be suspicious of anyone who claims otherwise. No tool or strategy predicts markets with guaranteed accuracy, and ours make no such claim. LuxAlgo gives you discipline and evidence: strategies built exactly as you define them, tested honestly against history, and executed without emotion. Trading is risky, and past performance does not guarantee future results.
Is LuxAlgo beginner friendly?
Yes. If you can describe your idea, you can build it. Every plan includes tutorials and a highly active community with 24/7 peer support and daily analysis. Start simple, backtest honestly, and let the data lead.
How is the paid platform different from the free Library?
The Library is the world's largest collection of free indicators: every major trading concept implemented as code. It's also the intelligence our AI builds on.
The paid platform is everything on top: Quant generates custom indicators and strategies from plain language, AI Backtesting validates and optimizes them against real data, AI Strategy Alerts automates them live, and the premium algo suites give you our most advanced charting systems.
When is a signal confirmed?
A signal is confirmed when its candle closes. AI Strategy Alerts only fire on confirmed events, so what reaches you is never a signal that could still change.
Do the algos repaint?
No. Nothing in our premium algo suites repaints. Signals appear in real time and are permanent once the candle they were generated on closes.
Billing
How do I cancel?
You can cancel your subscription anytime by logging directly into your account on our website and accessing the billing page where you will find your subscription and a way to easily cancel it on your own.
Once your subscription has been canceled, you will have access for the rest of the time in the plan you purchased and you will not be charged again.
How do I reactivate my subscription?
You can re-activate a subscription that you previously cancelled by purchasing a plan again on our pricing page.
Once you select the plan you want to subscribe back with, make sure to login to the same account you used with your previous subscription.
Can I change my plan anytime?
Yes. Upgrade, downgrade, or extend anytime from the pricing page while logged in. Upgrades convert your remaining time into days on the new plan, downgrades start when your current plan ends, and yearly plans can be extended up to three times.
How do discounts work?
For special limited time offers we do you can receive discounts which are all automatically applied, displayed on the pricing cards, and for the first payment of your subscription only.
You can always get up to 50% off the total price you'd pay monthly by choosing to pay annually on our plans.
Is there a free trial?
LuxAlgo is free to start. We also offer a 30 day money back guarantee on paid plans, so you can try the full platform risk free.
Will the price of my subscription ever change?
No, the price you signed up for is the price you will keep forever as long as you stay signed up. We will never change the price of your subscription. All members are grandfathered into the price they first signed up at regardless of any price increases we may do in the future.
Please keep in mind that all coupons used on LuxAlgo.com are for the first interval of your subscription only. All future billing intervals aside from the first one will be at the full price of the subscription you chose.
How long does it take to get access after purchasing?
Access is instant. Log in on luxalgo.com right after sign-up and the full platform is ready to use.
What is your refund policy?
If you're within 30 days of your first initial purchase, you can request a refund by getting in touch with our live human support team from contacting support@luxalgo.com or by requesting to speak to a human if you've already reached out on our website so a team member can help you with this directly.