Get help
Report a bug from inside Vela, email support about your account or a payment, or ask the LuxAlgo community on Discord.
Many answers are already in these docs: start with Troubleshooting and the FAQ. When you need a person, choose the channel that fits.
| You want to | Use |
|---|---|
| Report something broken, or suggest a feature | Feedback in Vela, or Send feedback in the account menu |
| Get help with your account, plan, or a payment | Email support@luxalgo.com |
| Ask other traders, share setups | The LuxAlgo Discord |
Report a bug or request a feature
In Vela, open Feedback in the top bar and choose Report a bug, Request a feature, or Send feedback. The same form is under Send feedback in the account menu: your avatar in Vela's top bar, or at the bottom of the sidebar. It works before you sign in too.
A bug report asks what went wrong and the steps that led to it, in order. It includes the page you were on, the chart's symbol, your browser and operating system, and your plan for you, so you don't have to type them. Reports go straight to the team that builds LuxAlgo. For a reply about your own account, email support instead.
Email support
Write to support@luxalgo.com about your account, plan, billing, refunds, or a problem that feedback didn't solve. Send it from the email address on your LuxAlgo account so support can find it.
The address is also in the app:
- On the Plan page of your account (app.luxalgo.com/account/plan), under Need help?, choose Email support.
- At checkout, Need help? answers common payment questions and shows the address to copy.
What to include
- The email address on your LuxAlgo account.
- What you expected, what happened instead, and when.
- For a chart, alert, or Quant problem: the symbol, the timeframe, the script or alert name, and whether you used a browser (which one) or Vela for desktop.
- Any exact error message, and a screenshot or short recording.
- For a payment: the date, the amount, and the last four digits of the card or the payment method used. Never send a full card number or your password.
Community on Discord
The LuxAlgo Discord is our community for support from other traders and moderators, and for sharing setups. With an active subscription, connect Discord on the Connections page of your account (app.luxalgo.com/account/connections) for member access.
What's new
Open the account menu and choose What's new to see what shipped recently, or press Shift+N.
Plans and billing
- Plans: prices and what each plan includes.
- Billing: renewals, invoices, payment methods, and plan changes.
- Cancel your subscription and Refunds.
- Plan usage: Quant usage and extra usage.