❓ FAQ

How do I get access?

1.) Sign up to any plan our website. 2.) After signing up, please check the email we sent you for a button to connect your accounts & get instant access.

The button looks like this & brings you to to a page to get instant access.

3.) If you are having trouble, you can always email [email protected] with your TradingView & Discord usernames and our support team will grant you full access within 6 hours.

PRODUCT QUESTIONS

What markets & timeframes does this work with?

Lux Algo works on any market internationally including stocks, indices, forex, futures and commodities on all timeframes including 1m, 5m, 30m, 1H, 4H, 1D, 1W, etc. You can utilize our system & signals for scalping, swing trading, or even trading options as well.

There is no "best timeframe" as it really all depends on the current market conditions, your trading style, and other factors. We generally recommend to try trading higher timeframes with Lux but many of our users optimize Lux for lower timeframes and find success.

What's the accuracy of the signals?

We do not provide back-testing data or a specific % accuracy for our Confirmation or Contrarian signals since Lux Algo Premium was designed as an all-in-one indicator with many different features & tools built in for you to optimize as your own trading system.

Signals are not meant to be followed blindly and are best used as additional confirmation alongside your trades, hence the name "Confirmation Signals".

Does it repaint?

Our signals do not repaint, appear in real-time, and are confirmed on candle close. Repainting is where signals change based on data in the future to make them appear differently than they really are.

See our non-repaint signals live (24/7) here

When is a signal confirmed?

A signal is confirmed only once the candle is closed. Meaning a signal could appear on your chart but is not confirmed until that candle is closed and the next candle has started.

Our automated Discord bots will never notify you on any signal until the candle has closed and confirmed it. If you're adding alerts for Lux signals in TradingView - make sure to select "Once per bar close".

Do I need to upgrade TradingView to use it?

You don't need to upgrade TradingView, our product works with 100% functionality on the basic plan of TradingView (free). You can sign up for free here.

Is this friendly for beginners?

You don't need much experience to understand the signals & features provided by Lux. However, trading can be difficult and takes time to learn regardless of our indicators on your charts. If you're new to trading / technical analysis in general, we recommend paper-trading at first until you get familiar with how it all works & build some confidence in the markets. There is no magical indicator, algorithm, robot, EA, or signal provider that will enable you to effortlessly make money in the markets. You can learn more about how our indicators work here.

Will it trade automatically?

We designed Lux Algo as a system of tools for you to use to create your own & unique trading strategies with. Our indicators were not designed for auto-trading. While you could technically set it up on third-party platforms, we do not recommend it.

Can I use Lux on MetaTrader or Thinkorswim?

Our product works on TradingView (free web-based charting platform) and you can trade anywhere based on those charts, you won't be able to directly see Lux on MT4, MT5, or Thinkorswim charts.

Can I see everything in real-time data?

TradingView supports real-time data for the majority of tickers you can find on the platform. Only a small portion of them (mostly futures contracts) require a small monthly fee to access real time data.

Why is the Study-Not-Auth error message appearing?

If you've already been given access to Lux Algo Premium after purchasing and you're seeing this alert, refresh your browser and make sure you're logged in on the TradingView profile you entered. If that still doesn't work, email [email protected] your TradingView username & you'll be granted access within 6 hours.

If you have not signed up with us, you'll see this alert when trying to add our premium indicators to your chart. You can sign up here: https://luxalgo.com/pricing

ORDERS

How do I cancel?

You can cancel your subscription anytime by clicking the Manage Account link on https://www.luxalgo.com or by simply reaching out to [email protected]. Our team will assist you with any request within just a few hours!

Once your subscription has been cancelled, you will have access for the rest of the plan you purchased and you will not be charged again. You can cancel at anytime before your next payment is due based on the plan you've chosen with us (Monthly, Quarterly, or Yearly).

Is there a free trial?

Although we don't provide a free trial for our main product, we have many free & innovative indicators available here on our TradingView account: https://www.tradingview.com/u/LuxAlgo/#published-scripts You can also view a live-demonstration of our basic signal functionalities here on Twitch: 24/7 Live Stream

Will the price of my subscription ever change?

No, the price you signed up for is the price you will keep forever as long as you stay signed up. We will never change the price of your subscription. All members are grandfathered in to the price they first signed up at regardless of any price increases we do in the future.

Can I upgrade to a quarterly or yearly subscription?

You can upgrade your monthly subscription at anytime by first logging into your account on https://luxalgo.com by clicking Manage Account, then click your current plan, select the upgraded plan and complete the purchase.

How long does it take to get access after purchasing?

After signing up, please check your confirmation email for a link to connect your accounts & get instant access. If you enter your TradingView username correctly on that page, it'll appear within 1 minute on your TradingView accounts under "Invite-Only Scripts" after you refresh your browser/app.

If you are having trouble, please reply to your confirmation email with your TradingView username and our support team will ensure you have full access within 6 hours.

Can I Switch Access To The Lux Indicators To A Different TradingView Account?

Yes you can, please send the new username alongside your old username to [email protected] and we will adjust this for you within 6 hours.