1.) Sign up to any plan on our website. 2.) After signing up, please check the email we sent you for a button to connect your accounts & get instant access.
3.) If you are having trouble, you can always email [email protected] with your TradingView & Discord usernames and our support team will grant you full access within 6 hours.
To see more FAQs on orders, click here
Make sure the username you used to connect your TradingView account is correct. If so, refresh your browser/app and then check your indicators menu on TradingView again. If you just created a TradingView account as you signed up for Lux Algo, it may take 5 - 10 minutes to be indexed in TradingView's userbase. Please wait and then try entering your username again within our Connect Accounts portal.
If you still don't have access, send an email to [email protected] with your TradingView username and our support team will grant you full access within 6 hours.
Lux Algo works on any market internationally including stocks, indices, forex, futures and commodities on all timeframes including 1m, 5m, 30m, 1H, 4H, 1D, 1W, etc. You can utilize our tools for scalping, swing trading, or even trading options as well.
There is no "best timeframe" as it really all depends on the current market conditions, your trading style, and other factors. We generally recommend to try trading higher timeframes with Lux but many of our users optimize Lux for lower timeframes and find success.
We do not provide back-testing data or a specific % accuracy for our Confirmation or Contrarian signals since Lux Algo Premium was designed as an all-in-one indicator with many different features & tools built in for you to optimize as your own trading system.
Signals are not meant to be followed blindly and are best used as additional confirmation alongside your trades, hence the name "Confirmation Signals".
Our signals do not repaint, appear in real-time, and are confirmed on candle close. Repainting is where signals change based on data in the future to make them appear differently than they really are.
A signal is confirmed only once the candle is closed. Meaning a signal could appear on your chart but is not confirmed until that candle is closed and the next candle has started.
Our automated Discord bots will never notify you on any signal until the candle has closed and confirmed it. If you're adding alerts for Lux signals in TradingView - make sure to select "Once per bar close".
You don't need to upgrade TradingView, our product works with 100% functionality on the basic plan of TradingView (free). You can sign up for free here.
You don't need much experience to understand the signals & features provided by Lux. However, trading can be difficult and takes time to learn regardless of the indicators on your charts. If you're new to trading / technical analysis in general, we recommend paper-trading at first and studying risk management until you get familiar with how it all works to build some confidence in trading. There is no magical indicator, algorithm, robot, EA, or signal provider that will enable you to effortlessly make money in the markets.
We designed Lux Algo as a system of tools for you to use to create your own & unique trading strategies. Although, you can use third-party platforms to create automated strategies with Lux Algo indicators.
Our product works on TradingView (a free web-based charting platform) and you can trade anywhere based on those charts, you won't be able to directly see Lux on MT4, MT5, or Thinkorswim charts.
TradingView supports real-time data for the majority of tickers you can find on the platform. Only a small portion of them (mostly futures contracts) require a small monthly fee to access real-time data.
If you've already registered your TradingView username within our Connect Accounts portal and you're still seeing this message, refresh your browser or app and make sure you're logged in on the TradingView profile you entered. If that still doesn't work, email [email protected] your TradingView username & you'll be granted access within 6 hours. If you have not signed up with us, you'll see this alert when trying to add our premium indicators to your chart. You can get instant access here.
Once your subscription has been canceled, you will have access for the rest of the time in the plan you purchased and you will not be charged again.
Click Manage Account on our website and log in to find your subscription marked as "Cancelled". Then simply click 'Reactivate Subscription' and you will get instant access back to Lux Algo on TradingView & Discord. If you do not receive access back on either platform within 10 minutes, email [email protected] with your username(s) and our team will ensure you are setup within just 6 hours.
If you need to take a break from the markets but don't want to cancel Lux Algo altogether, you can pause your subscription anytime by clicking 'Manage Account' on our website. You can then select how long you want to pause your subscription for and resume at any time you wish. You will not have access to Lux Algo on TradingView or Discord until your resume your subscription. Your original billing date still applies to your subscription and will not change unless you resume your subscription outside of the current billing term.
You can upgrade your subscription to quarterly or yearly by clicking 'Manage Account' on our website and logging in. Once logged in, click your account, click on your membership, and select 'Edit Subscription'. From here you can select your upgraded plan of choice from the blue drop-down menu, see the prorated charge, and click 'Update Subscription' to complete the process.
Although we don't provide a free trial for our main product, we have many free & innovative indicators available here on our TradingView account: https://www.tradingview.com/u/LuxAlgo/#published-scripts You can also view a live demonstration of our basic signal functionalities here on Twitch: 24/7 Live Stream
No, the price you signed up for is the price you will keep forever as long as you stay signed up. We will never change the price of your subscription. All members are grandfathered into the price they first signed up at regardless of any price increases we do in the future.
After signing up, please check your confirmation email for a link to connect your accounts & get instant access. If you enter your TradingView username correctly on that page, it'll appear within 1-3 minutes on your TradingView account under "Invite-Only Scripts" after you refresh your browser/app.
If you are having trouble, please reply to your confirmation email with your TradingView username and our support team will ensure you have full access within 6 hours.
Yes you can, please send the new username alongside your old username to [email protected] and our support team will adjust this for you manually within 6 hours.