Refunds

Every paid plan carries a 30-day money-back guarantee on the first subscription payment. This page summarizes Section 6 of the Terms of Service; where the two differ, the Terms apply.

The guarantee

If you're not satisfied with your first paid subscription, email support@luxalgo.com within 30 days of your first subscription payment, and that payment is refunded. Writing from the email address on your LuxAlgo account helps support find it.

• The guarantee applies once per customer and covers only the first subscription payment made on your account.
• It doesn't cover renewals, plan changes (upgrades, downgrades, or extensions), any later payment, credit packs, or gifts.
• Paid plans have no free trial; the Free plan has no time limit, and the guarantee applies instead of a trial.

After a refund

• Access to paid features ends immediately, and your account returns to the Free plan.
• Credits included with the refunded purchase are removed.
• The refund goes back to the original payment method and can take up to 10 business days to appear, depending on your bank or payment provider.

What isn't refundable

• Renewals. Charges for renewal periods aren't eligible for refunds or pro-rated credits. To stop future renewals, cancel your subscription; access continues to the end of the period you've paid for.
• Sales that start after you paid. Promotional pricing applies to purchases made while the promotion is running and isn't applied to payments already made.
• Gifts. Gift purchases aren't refundable, except that a gift nobody has claimed 30 days after purchase is refunded automatically to the buyer.
• Developer licenses. Vela™ Pro developer seats, the Business license, and Enterprise agreements follow the LuxAlgo Developer License Agreement and are non-refundable except as required by law.

Disputes and chargebacks

If you dispute a charge with your bank or payment provider, access to the paid features that payment covered ends immediately, including TradingView and Discord access, and your account may be closed. Contact support first: almost every billing problem is resolved faster that way.