Cancel your subscription
How to cancel a LuxAlgo subscription in the app, and what happens after you cancel.
You can cancel any time from your account; you don't need to contact support. Cancelling turns off auto-renewal: you keep access until the end of the period you've already paid for, and you won't be charged again unless you subscribe again.
Cancel in the app
Open Plan & Credits
Sign in and open the Plan & Credits page of your account (app.luxalgo.com/account/plan).
Start the cancellation
On your current plan card, select Cancel subscription.
Go through the options
On a monthly plan, the first screen offers a 1- or 2-month pause instead; select Cancel Auto-Renewal to continue. Pick a reason and select Next. If you're offered a pause or a discount to stay, select Decline to continue.
Confirm
Select Cancel Subscription Auto-Renewal. The next screen confirms the cancellation.
Your plan card then shows Cancelling and the date your access ends.
After you cancel
- You keep full access until the end of the paid period, and you won't be charged again.
- To change your mind, select Undo Cancellation on the plan card any time before the period ends. Switching to another plan also removes the cancellation.
- When the period ends, your account moves to the Free plan: monthly credits drop to the Free allowance, strategy alerts are paused and their webhooks switched off, and TradingView toolkit access and Discord plan roles are removed. Your workspaces and setups stay saved.
- To come back later, choose a plan under Plan & Credits or on luxalgo.com/pricing while signed in to the same account. A plan that's no longer sold can't be reactivated once cancelled.
Cancelling doesn't issue a refund; see Refunds. It doesn't delete your account either: account deletion is handled by support at support@luxalgo.com.
Pause instead
A monthly plan can be paused for 1 or 2 months; the option appears when you start a cancellation. While paused, billing stops and paid features are unavailable. Your saved work is kept, and billing resumes automatically when the pause ends. To resume early, select Resume Subscription on the plan card. Yearly and gifted plans can't be paused.
Gifted plans
A gifted plan can't be cancelled, paused, or changed. It ends automatically at the end of the gifted term.
The governing terms are Section 7 of the Terms of Service.